Healthcare moves at the speed of trust™
Sunny Network Integrity
Continuously accurate provider directories
What makes Sunny Network Integrity different
Sunny Network Integrity delivers continuously curated, multisource validated provider data that scales with AI instead of call‑center headcount. This gives payers precise, up‑to‑date directories that actually power navigation and scheduling, not just compliance snapshots.
Why network integrity matters
For health plans, inaccurate or outdated provider listings are more than an inconvenience:
Members waste time calling disconnected numbers or closed locations.
Ghost directories mask true network adequacy and access.
Proposed laws and regulations are setting explicit accuracy benchmarks and fines for non‑compliance.
Sunny Network Integrity gives payers a scalable, data‑driven way to continuously monitor and correct provider data, rather than relying on periodic, manual clean‑up projects.
How Sunny Network Integrity works
Sunny Network Integrity runs on the same Sunny Data Intelligence layer that powers the rest of the Sunny platform, combining:
Curated healthcare data sources (eligibility, rosters, existing provider files).
Web intelligence to detect changes in providers, locations, hours, and contact details.
AI‑powered phone validation, including structured signals from Sunny Verify provider calls, to confirm real‑world availability and office details.
Instead of one‑off outreach campaigns, Sunny continuously ingests signals across these channels and reconciles them into the most accurate, up‑to‑date provider directory for your plan. AI‑driven phone validation is designed to replace large portions of traditional call center work, delivering the same or higher data quality at a fraction of the cost.
In pilot studies across both medical and dental providers, Sunny Network Integrity achieved 90% accuracy pre-call and 100% accuracy with phone validation.
Continuous curation, not a one-time fix
Traditional directory clean‑ups give you a temporary snapshot. Sunny Network Integrity is built as an always‑on service that:
Scores directory accuracy at the provider‑location level.
Prioritizes which records to validate next based on impact and risk.
Applies new intelligence from Sunny Verify calls, web changes, and data feeds.
Feeds corrected data back to your downstream systems and member experiences.
As a result, your directory trends toward higher accuracy over time and stays there, rather than degrading back into ghost listings between audit cycles.
Built to power member navigation and scheduling
Sunny Network Integrity is designed to connect directly with Sunny Network Navigator, so better directory data turns into better care access.
Network Navigator uses the curated directory to recommend high‑value, in‑network providers.
Sunny’s AI agents can then book directly with those providers on behalf of members.
Payers and members get a closed loop from data integrity → member search → booked appointments, instead of stopping at an improved directory file that still requires manual navigation.
Designed to reduce ghost directories and compliance risk
Sunny Network Integrity is purpose‑built for insurance payers who:
Need to reduce ghost listings and improve member trust in their provider search tools.
Want a defensible, data‑driven approach to emerging directory accuracy regulations and potential fines.
Care about converting better data into better navigation and lower out‑of‑network spend, not just passing audits.
By combining Sunny’s data intelligence platform with AI‑powered validation and integrated navigation, Network Integrity lets you move from static, error‑prone directories to a living network asset that reliably connects members to the right care.
